Over time your Air-Conditioner will start to build up Bacteria which consist of mold, sludge, dirt, grime, dust and DNA particles. This will reduce your unit’s efficiency, the air-conditioner’s ability to cool/heat the air, and your unit will likely produce unpleasant odors. Most of all, an untreated air conditioner can cause health issues such as:

• Flu-like symptoms (incl. repetitive symptoms)
• Coughing and sore throat
• Eye, nose and throat irritation
• Congestion and wheezing
• Headaches
• Respiratory problems such as breathing difficulty, breathing irritation and/or breathing discomfort
• Legionnaires’ Disease

In most cases, your air-conditioner will be giving off unpleasant odors due to the amount of mold and bacteria within the air conditioning unit’s filters, fan barrel, coil and drip tray. Our deep professional clean will exterminate all bacteria and pungent smells emanating from the unit.

AirCare Solutions services all of Hong Kong, including Hong Kong Island, Tung Chung, Kowloon, Discovery Bay and the New Territories.We do not currently provide services to Park Island, Lamma Island, or Cheung Chau. However, we expect that we will be adding service coverage to Park Island before year end 2025.Unfortunately owing to the lack of vehicular transportation to Lamma Island and Cheung Chau, we will not be servicing those locations in the immediate future. However, should we identify suitably qualified personnel who reside in either of those locations, we will do our best to expand our service coverage.

We service all brands of split-type air conditioner units, all brands of window-type air conditioner units, all brands of duct-type air conditioner units, and all brands of cassette-type air conditioner units.We are currently looking to expand our capacity for cassette-type cleaning services – if you are suitably qualified, have a quality customer-service mindset, and are interested in career opportunities with a dynamic and innovative company, please forward your CV to careers@aircaresolutionshk.com

Whilst we are primarily focused on providing quality professional air conditioner cleaning to our customers, we do have a small team of qualified technicians available on call.Our Inspection Fee is HKD 1,200 and many issues can be resolved on the spot. However, in situations where issues cannot be resolved immediately, after inspection, if replacement parts are required, our Technicians will source the necessary parts and we will provide you with a quotation inclusive of parts & labor as soon as possible.Before reaching out to us for Repair Services, we recommending reading through the below informative articles as these will assist you in better understanding your AC systems, as well as shedding some light on common maintenance issues;Does your AC need repairs or is it just overdue for a deep cleaning?How long do air conditioners last – a guide to the typical lifespan of an AC This is why split-type air conditioners begin leaking
Several other informative articles can be found here

It should be noted that Air Conditioner manufacturers are frequently releasing new models and older models may become obsolete quite quickly – so it is common for spare parts to not be available locally, if at all, and there can often be a long wait whilst parts are delivered from overseas. Furthermore, repairing older model AC’s can be quite an expensive exercise both in regards to parts & labor – particularly for older Window-Type AC’s. In some cases our Technicians may advise that it would ultimately be less costly to simply replace the AC unit.In regards to availability, our technicians are exceptionally busy servicing our clients who have engaged us for Annual Preventative Maintenance & Cleaning Programmes, so whilst we will do our best to arrange an appointment for you swiftly, our technicians are seldom available on the same day. Furthermore, owing to the very nature of technical services delivery (all manner of unexpected issues can arise at preceding appointments), whilst our technicians will endeavor to arrive on time, we typically advise our clients of a 2 hour window for the visit. Should you wish to proceed with making an inquiry for Repair Service, please complete our Online Booking Inquiry Form here, and please ensure to check the box marked ‘Repairs & Installations’ and include any further additional information in the ‘Other’ field.

The removable filters at the front of your air conditioning units are designed to prevent a considerable amount of household dust, oils, and other contaminants from entering into the working components of the unit. These filters should be regularly removed, rinsed thoroughly (with warm soapy water) to remove all dust and grime, and then placed back into the unit.
We recommend that you clean your filters yourself at least once per month – even a slightly dusty filter will reduce airflow, making your air conditioner work harder and therefore consume more electricity. We also recommend setting the temperature to anywhere between 22 to 24 degrees to maintain a comfortable temperature in your home or office. We frequently notice that customers are setting the temperature to anywhere between 16 degrees to 21 degrees – if it’s necessary to set such a low temperature in order to achieve a comfortable temperature in your home or office, then this is often indicative of several possibilities; (1) the unit is in need of a professional clean, or, (2) the unit may be malfunctioning, or, (3) the unit is inadequate for the area of coverage.

AirCare Solutions utilizes a variety of cleaning and sanitizing products that have been rigorously tested and are safe for your family and for your pets.
We are very selective with the products that we utilize, not only for the health of your family and the environment, but also for the long term health of your air-conditioning systems – all of our cleaning & sanitizing products must meet the below criteria;

• Non-toxic
• Bio-degradable
• Eco-friendly
• Non-corrosive
• Dermatologically safe
• Safe for children
• Safe for pets
• Safe for food preparation areas
• Odorless or only very mildy scented (no scent should remain after the cleaning process)

Further salient details regarding the products we most frequently use can be found below.
For the deep cleansing of air conditioning systems, we primarily utilize ‘Amber’ Zero Natural Force by Sutter Professional.
Amber Product Information:

• Produced with raw materials from natural vegetal origin, fully biodegradable.
  (contained surfactants are readily biodegradable as per Reg. 648/2004/EC)
• Dermatologically tested product (human patch test – not tested on animals).
• No CLP pictograms. The absence of CLP warning signs means that the product is safe both for the operator
  and the environment. See here for further information.
• Effectiveness tested against market leader in a ISO 17025 certified laboratory. ISO/IEC 17025 enables laboratories to demonstrate that they operate competently and generate valid results, thereby promoting confidence in their work both nationally and around the world
• Ideal for use in the kitchen for daily cleaning (safe for food preparation areas)
• Allergen-free (Reg. 648/2004)
• Phosphate and nickel-free (less than 0.01 ppm)

Our other cleaning products:
Our anti-bacterial cleaning products are non-corrosive and guaranteed to eliminate a range of contaminants such as mold, mildew, fungi, and kill 99.9% of bacteria that build up in your air conditioning systems. They are 100% biodegradable, non-toxic, and listed on the US EPA Safer Choice, USDA Biobased, and Green Seal programs. Non-toxic, non-corrosive, bio-degradable, and eco-friendly. No issues with direct skin contact, and no issues with inhalation (though deliberately inhaling the products whilst undliuted is not recommended). Can cause eye irritation if sprayed directly into eyes. Direct ingestion may cause an upset stomach.
Our germicidal and sanitizing product:
A one-step disinfectant that is commonly used in exercise facilities, bars & restaurants, bathrooms, business & office buildings, cafeterias, day care centers, food preparation areas, hotels, kitchens, nursing homes, schools, and USDA inspected food processing facilities. Our product is an effective sanitizer, fungicide, virucide, and mold/mildew inhibitor. Furthermore, our product has demonstrated effectiveness against viruses similar to COVID-19 on hard, non-porous surfaces. Therefore, our product can be used against SARS-CoV-2 when used in accordance with the directions for use against Norovirus on hard, non-porous surfaces. Our product has been proven to kill Pandemic 2009 H1N1 influenza A virus (formerly called swine flu).
A comprehensive list of viruses and bacteria that our products are effective at eliminating:

Is there anything that I can do to reduce the rate of mold development in my air conditioner?
The good news is yes, there are a few preventative maintenance actions that you can take that will reduce the rate of mold development with your AC systems, however, the bad news is that it is inevitible that mold will develop as air conditioning systems provide the perfect environment for mold to thrive in. So whilst mold development can be hindered, it is impossible to entirely prevent it – no matter what clever marketing materials for various miracle products that try to convince you otherwise.
1. The most effective preventative maintenance is to clean the return-air filters on a regular basis in order to ensure that airflow is not restricted – when return-air filters are too dirty, condensation will remain on the air conditioner coil for far longer after the AC is switched off as it is ‘trapped’, cannot evaporate as readily, and increases the level of humidity within the AC system. Furthermore, when return-air filters are exceptionally dirty, some airflow will take a ‘path of least resistence’ and dust will be pulled through various nooks and crannies into areas of the AC where you really don’t want dust to be – such as within electronics compartments.

2. If you’re removing the return-air filters on a regular basis for cleaning, this is also the perfect opportunity to treat the coil of your air conditioner with some preventative maintenance – spraying a liberal amount of Amber onto the coil will not only assist with significantly reducing mold, it will also help to reduce algae development in drainage pans as well as to assist in reducing the frequency of drainage line blockages. Please note: Amber can be sprayed on to the coil of split-type AC systems when the AC is running (spraying while the AC is running helps the product to penetrate deeper into the coil) but please ensure that window-type AC’s are switched off before applying Amber to the coil. Amber is a multi-purpose cleaner which is very effective for AC deep cleaning, as well as being gentle and safe for ACs, and it is environmentally friendly and biodegradable.

3. Many newer models of split-type air ACs have an ‘Anti-Mold’ feature that should be utilized if it is available. In very simple terms, the primary way that the anti-mold feature works is to assist in ‘drying out’ the coil of the AC after it is switched off, as well as to prevent condensation developing on the fan barrel and within the fan housing of the AC system. Essentially what happens is that after the AC is switched off, the fan of the AC will actually continue to run for several minutes afterwards on a low fan setting which is almost imperceptible. This continuation of airflow helps to reduce the level of condensation remaining on the coil, as well as allowing for the fan barrel and the fan housing to quickly return to room temperature which also reduces condensation development. If you have a split-type AC system that doesn’t have an anti-mold feature, it is quite simple to replicate – just change the mode of the AC to ‘fan only’ (no cooling) when you’re ready to switch the system off, and allow the AC to continue running on ‘fan only’ for 5 to 10 minutes. If you won’t be around 10 minutes later to physically turn the AC off – you can obviously utilize the timer function to turn the AC off after the desired length of time.
This informative article provides some insights into the importance of maintaining return-air filters in a clean and dust-free condition

The minimum required operating equipment that is required for the deep cleaning of air conditioning systems weighs in excess of 30kg (and often weighs significantly more depending upon the total number of AC’s to be cleaned, and the total number and type of ladder(s) that are required.
Essentially it comes down to efficiency, convenience, economies of scale, and reduced labor. When a client has convenient guest car parking available, our personnel can arrive at the appointment, park the vehicle, unload the vehicle, and be at the residence (or place of business) within minutes. Contrast this to instances where no guest car parking is available – our personnel arrive at the appointment, they must find somewhere where they can unload the vehicle (not all residences/businesses have loading bays), then unload the vehicle, then one (or more) personnel must carry all of the equipment to the appointment, whilst one personnel must drive the vehicle to the nearest hourly car parking facility, and then return on foot to the appointment. This is significantly time consuming, often adding in excess of 30 minutes to the total time required for the booking, especially considering that the process is repeated at the conclusion of the appointment.
Further information about our Car Parking Terms of Service can be found here at #2

Please see here for AirCare Solutions standard Terms of Service. All AirCare Solutions clients are advised to review our standard Terms of Service upon confirmation of their booking.